FAQ

Best Sellers
• What are your best selling mineral blushes/bronzers?
• What are your best selling mineral eye shadows?
• What are your best selling mineral foundations for dark skin?
• What are your best selling mineral foundations?
• What are your best selling mineral setting powder / mineral veils?
Labeling
• How are private label products packaged?
• How are unlabeled products packaged?
Order Requirements
• Do I need to pay a registration or annual fee?
• I distribute Elegant Minerals, can I use your pictures for my website?
• I haven't ordered before, are samples available?
• It's my first time ordering, what is the order requirement?
• What's the order requirement after my first order?
Private Labeling
• Can I start out as an Elegant Minerals distributor and change to private label later?
• Can I use your pictures for my private label?
• Do I need to make up my own color names for private label?
• How do I get started with my private label?
• How much does private labeling cost?
• I will design my own labels, what type of file should I send?
• What is the order requirement for private label?
• What is the processing time for private label?
Order Status
• Has my order shipped?
• How do I change quantities or cancel an item in my order?
• How do I track my order?
• My order never arrived.
• An item is missing from my shipment.
• My product is missing parts.
• When will my backorder arrive?
My Account
• How do I create an account?
• How do I edit my account information?
• How much is my shipping?
• I forgot my password.
• How do I return my product?
• I received the wrong product.
• What is your return policy?
• When will my order ship?
International Shipping
• Do you ship to my country?
• What are my payment choices?
• When will my order ship and what are my shipping charges?
• What is the return policy?
Guarantees
• Low Price Guarantee
• Privacy Policy
• Security
Pricing and Billing
• Do you offer volume discounts?
• Do I have to pay sales tax?
• I have a question on my charges.
• I need a copy of my receipt/invoice.
• When will my credit appear on my account?
• When will my credit card be charged?
Buyer's Guide
• Before & After Mineral Makeup Pictures
• How do I find my product?
• How do I navigate the site?
• How do I use a coupon?
Additional Support
• How do I contact you?